Learn how Snail Studio collects, processes, secures, and protects customer information in accordance with applicable data protection regulations.
Welcome to Snail Studio (operated by Snail Studio). We respect your privacy and are committed to protecting your personal data.
This Privacy Policy describes how we collect, use, store, share, and protect your information when you visit our website, register an account, purchase luxury press-on nail sets, or interact with customer support.
We collect personal information that you voluntarily provide to us when placing orders, creating an account, or communicating with us.
We also automatically collect technical interaction logs and device telemetry to ensure seamless site functionality, security, and order processing.
Contact & Profile Details: Name, email address, mobile phone number (+91), and account credentials.
Delivery & Address Information: House/flat number, street address, landmark, city, state, and 6-digit Indian PIN code.
Order & Customer Support History: Customized nail size preferences, order items, support communications, unboxing video clips for claim verification, and return requests.
Authentication for our storefront is securely processed through Firebase Authentication.
We do not store plain-text login passwords on our servers. Authentication tokens are securely managed via encrypted sessions.
When you place an order, transaction details including order ID, purchased items, price breakdown, applied coupon discounts, and delivery timestamps are securely recorded in our database system.
Your delivery addresses are validated to confirm accurate shipping serviceability.
Saved delivery addresses are linked to your registered customer account for convenient reordering and account management.
All online payments are securely processed through Razorpay, a PCI-DSS compliant payment gateway.
Snail Studio does NOT capture, store, or have access to your full credit card numbers, debit card PINs, UPI PINs, or net banking credentials. Razorpay handles payment authorization under bank-grade encryption.
All payment transactions are encrypted end-to-end through Razorpay PCI-DSS compliant infrastructure.
To process, fulfill, and ship your luxury press-on nail orders.
To generate shipping labels and dispatch packages via courier partners.
To send automated order confirmations, AWB tracking updates, and notifications via transactional email and messaging services.
To verify return and replacement eligibility in case of damaged or incorrect shipments.
To maintain site security, prevent fraud, and comply with applicable statutory obligations.
We share recipient name, delivery address, contact phone number, and package specifications with our primary logistics partner, Delhivery, and trusted external courier services solely for package transit and delivery fulfillment.
We engage trusted third-party service providers to support our storefront operations, subject to strict data confidentiality requirements:
• Secure Cloud Hosting & Infrastructure Partners
• Media Content Storage & Delivery Networks
• Identity & Authentication Security Services
• Transactional Email & Messaging Partners
• PCI-DSS Compliant Payment Processing Gateways
We may contact you regarding order confirmations, shipping updates, NDR (non-delivery report) resolution, or customer support responses via email (support@snailstudio.in) or phone/WhatsApp (+91 9966012366).
We implement technical and organizational security measures—including SSL/TLS 256-bit encryption for data in transit, strict database access controls, and security auditing—to safeguard your personal data.
We retain your personal and order data only for as long as necessary to fulfill order promises, resolve claims, maintain accounting records, and legal tax compliance under Indian laws.
You have the right to access, review, update, or request deletion of your account profile data. You can manage addresses and personal details directly in your Account Dashboard or contact support at support@snailstudio.in.
Our storefront is intended for general audiences. We do not knowingly collect personal data from individuals under 18 years of age without parental or guardian consent.
Our website may contain links to social platforms (Instagram, Facebook). We are not responsible for the privacy practices of external websites.
We may update this Privacy Policy from time to time to reflect technological updates or legal requirements. The updated date at the top of this page will indicate when changes take effect.
If you have questions regarding this Privacy Policy or your personal data, please contact us:
Entity: Snail Studio
Address: Flat 402, RV Residency, HUDA Layout, Nallagandla, Hyderabad, Telangana - 500019, India
Email: support@snailstudio.in
Phone / WhatsApp: +91 9966012366
Our client care team is available to assist you with order inquiries, sizing advice, returns, or shipping updates.